Your Privacy Is Our Responsibility

fo999's Privacy Policy

Here you will find a complete description of how your personal information is collected, stored, and protected.

Table of Contents

Last Updated: 2026
Important: This privacy policy applies to all users who use any service on the fo999 platform. Please read this policy carefully. By using our services, you are agreeing to the terms of this policy.

fo999 places the highest importance on the privacy of its users. We believe that keeping your personal information completely safe and secure is our fundamental responsibility. This privacy policy document explains how fo999 collects your personal information, what purposes that information is used for, who it may be shared with, and how it is kept secure.

This policy applies equally to fo999's website, mobile version, and all associated digital services. Information you provide while using our services is governed by this policy. If you have any questions, you are welcome to contact our support team.

fo999 always aims to collect and process user information only with their consent and within necessary limits. We never sell your information to third parties without permission.

fo999 may collect the following types of information:

2.1 Identity Information

  • Your full name
  • Date of birth (for age verification)
  • National ID card or passport number (where applicable)
  • Photo or identity documents (during account verification)

2.2 Contact Information

  • Email address
  • Mobile phone number
  • Current address or postal code

2.3 Financial Information

  • bKash, Nagad, Rocket, or Upay mobile banking account numbers (for completing transactions)
  • Deposit and withdrawal history
  • Betting transaction records

2.4 Device & Technical Information

  • IP address
  • Device type, operating system, and browser version
  • Login time and date
  • Session data and cookie information

2.5 Behavioural Information

  • Navigation patterns on the website
  • List of games played and preferences
  • Time spent and activity history

fo999 collects information through the following methods:

  • Directly Provided Information: Information you voluntarily provide when you open an account, fill out a form, contact us, or complete a transaction.
  • Automatic Data Collection: Our system automatically collects technical information about your device, browser, and usage patterns.
  • Cookies & Tracking Technology: Our platform uses cookies and similar technologies that help improve your experience. Details are provided in the section below.
  • Information from Third Parties: Information may sometimes be received from authorised third parties for the purposes of identity verification or fraud prevention.

fo999 uses collected information for the following purposes:

4.1 Account Management

Your identity information is used to create, verify, and secure your account. This includes password recovery, detecting suspicious logins, and ensuring the security of your account.

4.2 Financial Transaction Processing

Financial information is used to process your deposit and withdrawal requests. This information is essential for completing transactions via bKash, Nagad, Rocket, and Upay.

4.3 Providing Customer Service

Using your contact information, we provide support 24/7 via live chat and email. This information is needed to get in touch with you to resolve issues.

4.4 Security & Fraud Prevention

Various types of information are used to detect suspicious activity on accounts, prevent money laundering, and keep your funds secure.

4.5 Service Improvement

By analysing your usage patterns, we continuously improve our platform, game selection, and user experience. This helps us ensure a better service for you.

4.6 Fulfilling Legal Obligations

Specific information may be stored and used to comply with applicable laws and regulations and to meet the requirements of regulatory bodies.

fo999 never sells your personal information. However, information may be shared in the following limited circumstances:

  • Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and Upay.
  • Identity Verification Services: Identity information may be shared with authorised service providers during account verification.
  • Legal Authorities: Information may be provided pursuant to a court order, lawful legal process, or a request from law enforcement agencies.
  • Game Software Providers: Information necessary solely to ensure the gaming experience may be shared with game developers including Pragmatic Play, Evolution Gaming, Spribe, PG Soft, and JILI.
  • Business Transfers: In the event of a transfer or merger of any part of the business, information may pass to the recipient, subject to the terms of this policy.
Please note: fo999 never sells or transfers your information to advertising companies or unrelated third parties.

fo999's website uses cookies and similar tracking technologies. Cookies are small data files stored on your device.

6.1 Use of Cookies

  • Essential Cookies: Used to maintain login status and ensure core functionality. The site does not work properly without these.
  • Functionality Cookies: Help remember your preferences (such as language and layout).
  • Analytics Cookies: Used to analyse site usage patterns and improve the service.
  • Security Cookies: Help detect and prevent fraudulent activity.

6.2 Cookie Control

You can control or reject cookies through your browser settings. However, disabling essential cookies may cause issues when using certain features of the site.

fo999 applies industry-standard security measures to protect your information:

  • SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology, which protects information from being intercepted or altered.
  • Secure Data Storage: Personal and financial information is stored in encrypted form on secured servers.
  • Access Control: Only authorised staff can access your information for specific, necessary purposes.
  • Regular Security Audits: Our systems undergo regular security audits and penetration testing.
  • Two-Factor Authentication: A second layer of verification is available on accounts for added security.
  • Fraud Monitoring: Automated systems monitor for suspicious activity around the clock.
No method on the internet is 100% secure. We take all reasonable steps to ensure protection, but it is not possible to guarantee perfect security. Keep your password confidential and notify us immediately if you notice anything suspicious.

As a user of fo999, you have the following rights over your own information:

8.1 Right to Access

You can find out at any time what information fo999 holds about you and how it is being used.

8.2 Right to Rectification

You can request that incorrect or incomplete information stored in your account be corrected.

8.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, this request may not be possible to fulfil where legal obligations or financial transaction records are involved.

8.4 Right to Object to Processing

You can object to the processing of your information for specific purposes, particularly in the case of marketing communications.

8.5 Data Portability

You can request a copy of the information fo999 holds about you.

To exercise these rights, please contact our support team. We will make every effort to respond to such requests in a timely manner.

fo999 retains your personal information only for as long as necessary:

  • Account Information: Retained for the duration the account is active and, after closure, for a specified period as required by law.
  • Financial Transaction Records: Retained for the period specified under applicable financial regulations.
  • Customer Service Communications: Kept for a specified period for issue resolution and service quality improvement.
  • Technical Logs: Retained for a limited period for security monitoring purposes.

Once the designated period has passed, information is securely deleted or anonymised.

fo999's services are for individuals aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that information from a minor has been collected, we will take immediate steps to delete that information and suspend the associated account. If you have any information about this, please notify our support team.

fo999 may update this privacy policy from time to time. In the case of significant changes:

  • A clear notice will be provided on the website.
  • Registered users will be notified via email.
  • The "Last Updated" date at the top of the policy will be changed.

If you continue using the service after the changes, you will be considered to have agreed to the new policy. Therefore, it is advised to review this policy regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact fo999 through the following:

Email Support
Live chat
Available 24/7
Support Language
Bengali and English

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